Wow! Two “unnecessary complications” posts in a row! Somewhere, XHeadlines.com webmaster Justin is doing an awkward set of flips of joy… Anyway, following on yesterday’s discussion of how one client annoyed me during my trip to collect checks and get updates last week, I wanted to put up another brief report of another aggravation I had to deal with…
I like to set up appointments with my clients when I go to visit them. This way, they know when I’m coming and they know how much time I have to spend talking about their website needs. Last week, I set up a meeting at 2:00pm to meet with one of my clients. Now, generally when I set up a meeting with a client, I try to get there five to ten minutes early.
So I get the to the meeting five minutes early and find that there is no one at the building. That’s okay, though. I can sit outside and wait for the clients to arrive. No big problem. Then 2:00pm comes around and I’m still the only one there…2:05pm, 2:10pm, 2:15pm…
Now at this point I’ve been sitting there for twenty minutes on my own. I sent a text to my client that we would have to reschedule because I had to get to another meeting and then I left. About twenty minutes later the client texted me back and said that he had to go out to the store to get something to eat before our meeting, but that he would be back at the store in ten minutes if I wanted to meet then.
Follow the timeline here, folks. I left at 2:15pm and was texted back at 2:35pm at which time the client said they could meet at 2:45pm. That’s a full 45 minutes after our original meeting was scheduled for!!! Obviously, I said that we would have to stick with rescheduling because I couldn’t put off the 3:00pm meeting.
Can you imagine? After not showing up for a meeting at your own office (because you had to get something to eat) and saying that you’ll be around 45 minutes after the start time, you would expect the vendor to come back and think nothing of it?!
Some people are just amazing in their lack of concern about the cost of other people’s time.
The flips are only awkward if you see them!
I don’t have my own business, but I’ve done a few websites on the side, and by far, the worse is dealing with old people who have no clue how the Internet works… let alone a simple website.
Justin – I feel like any flips that you do would be awkward to see.
Martin – Couldn’t agree more. What I find with some of my older, non-tech savvy clients is that they think that when they hire me to design a website, they’re hiring a full-service computer repair/programming company. It’s gotten so bad that now I have to tell them that I’m not the guy to call if they have a virus nor am I the one to call if they want to network their entire office. I’m the guy who designs the website, period!