Each morning when I wake up I take a quick scan of my various e-mail accounts and then give the news a quick before I get in my truck and go to work. I give them a quick scan because I know that I’ll have some time at the office to do a full review of both the e-mail and the news. Sounds logical, right?
Well, I get into the office this morning and there’s no internet! At the office we have Verizon DSL and our resident tech woman said that the only thing the call center told her was that all subscribers in the area were down. Now everyone knows how completely horrendous Verizon is when it comes to customer service and how they live and breathe by the mantra of “the customer is always wrong,” but when you have the internet shut down right at the prime time of the day when office workers throughout the region are looking to check their latest e-mails, you need to give more of an explanation.
But what does it matter? Verizon knows they can have shitty, arrogant customer service people because if we all switch to Cablevision, their call center people are even worse. In our free market economy, it absolutely sucks that consumers are so limited with their choices in terms of high-speed, reliable internet access.
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